Halifax has clarified its cash access rules after a message from an unhappy customer. The person got in touch over social media as the bank had seemingly limited the amount they could withdraw from their account to £250. They said: “I use cash all the time to pay for food and the kids’ stuff so I draw out the money needed.

“Now I can’t so I’d have to go back tomorrow to get the rest. It’s absolutely disgusting, it’s my cash.” Halifax responded to explain: “For the majority of our accounts, you will be able to withdraw up to £800 per day at an ATM, and a maximum of five withdrawals per day.”

Information on the Halifax website explains that with a Halifax debit card, you can withdraw up to £800 a day at a cash machine, or a larger amount in branch. The person responded saying that they had been limited to £250 “because of repeated withdrawals”.

Halifax replied: “If you have reached the daily limit then you will have to wait until tomorrow I’m afraid. The limits are set across all cards/accounts as security measures, and we are unable to alter them.”

The customer responded claiming they had not withdrawn any cash for a week. Halifax encouraged them to send a message within the banking app.

You can make withdrawals free of charge with a debit card at a Halifax cash machine or in branch. There may be a cash advance fee when making a withdrawal with a credit card.

Some features of debit cards that customers may want to note include that you can get cashback at most UK supermarkets. You can get cashback up to £50 with a Halifax debit card.

You can also set up one-off and regular payments from your Halifax bank account using your debit card. Debit cards are also often contactless, so you can make transactions without entering your PIN.