Fitbit users have taken to social media after the popular health app was hit by a problem this afternoon. Downdetector reported that hundreds of users in the UK are having problems this afternoon.

In a statement on social media Fitbit said they are dealing with a lot of requests from users getting an error message – but people complained they were not being updated.

One said on X “@FitbitSupport why isn’t this being communicated to users experiencing your known issue from this account? #fitbitdown.” Sea Creature added: “Something is wrong with the fitbit app. I did all kinds of troubleshooting, and now I can’t even sign in.”

Mathew said: “It looks like I’m not the only one who’s having troubles with their Fitbit app and syncing and all even signing into their account using Google hack it turns out it there is an outage going on.#Fitbit #fitbitoutage.”

Cassian said: “@FitbitSupport it’s unbelievable there’s an outage?! The data on my watch should be able to sync with my phone! If I can’t depend on Fitbit to be consistent at this stage in the game then it’s time to look elsewhere.”

Bill Beers added: “@FitbitSupport Seems downdetector indicates you have a widespread problem with users starting off failing to sync, following troubleshooting steps eventually leading to uninstalling/reinstalling the fitbit app and getting login failure. Please update the community here.”

In a reply to one user Fitbit said: “Thank you for providing the information and for trying the troubleshooting steps. We are receiving a number of similar reports concerning this specific error message, and we have reported the issue to our team for further investigation.

“In the meantime, I recommend that you try to log in to your Fitbit account and sync your device later today. Your cooperation and patience during this process are greatly appreciated as we work to resolve this issue as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out.”

The online Fitbit status site said it was experiencing a ‘major outage’.